Current status of the Ning Platform is always available on the Ning Status Blog.

I can’t click on objects/objects don’t load

Typically this is caused by something in the browser or computer interfering with normal network interaction. It can also be caused by certain Javascripts added to the network.

Make sure your  browser is supported. If you aren’t sure what browser version you’re using, you can visit useragentstring.com

Perform a “hard refresh” in your browser (Windows: Ctrl+Shift+R / Mac: Command+Shift+R)

Try another browser – a …

Tags: browser can't click cookies objects don't load signed out troubleshoot

To clear your cache in Apple’s Safari browser head to the Safari menu and click ”Empty Cache.”

To confirm that you would like to clear your cache, click the “Empty” button.

Tags: browser cache safari

… not see a CAPTCHA when trying to sign up for a Ning Network, try the sign up page in another web browser. You can find a list of supported browsers  here. It’s possible that Javascript may be blocked or disabled in your web browser or on your computer. Troubleshooting steps to address that can be found at this resource. Also check to see if you are behind a firewall. If you are, please give full access to the following addresses:

api.ning.com

www.ning.com

static.ning.com …

Tags: captcha sign in sign up supported browser

… issues in newer versions of browsers on this list.

Although you’re welcome to use Ning with a browser that is not in this list, some of the features on your Ning Network may not work correctly.

Tags: browser supported browser troubleshoot

If we’ve asked you to clear your cache for some reason, please follow these steps:

1. Click on the ‘Tools’ menu and select ‘Clear Recent History…’

 

2. Expand the Details arrow, if necessary, and check ‘Cache’. Then, click ‘Clear Now’  …

Tags: browser cache Firefox

For Ning Networks to properly function in your browser, you’ll want to make sure that JavaScript is enabled. Otherwise, it’s likely you will run into error messages or features that aren’t working properly. Locate the browser you’re using below and follow the steps outlined to enable JavaScript:

Internet Explorer

Go to the Tools menu and select “Internet Options.”

Click on the “Security” tab and then the …

If you’re using Firefox and you think your add-ons might be causing problems signing in to or using a social network on Ning, the best thing to do is to create a new Firefox profile without any add-ons. If you can use the social network with your new Firefox profile, you’ve successfully determined that your add-ons were causing issues.

Here’s how to create a new Firefox profile:

If …

Tags: browser troubleshooting

Copy and paste the information in the green and orange boxes on this page into your support ticket so that we can better investigate the issue you’re seeing. Thank you! …

Tags: browser javascript user agent string

… your Facebook App”.

Note the App ID that displays in the status bar at the bottom of the browser.

If the App IDs in both locations match, that means you are using the same application for both functions on your network. You’ll want to create a separate app for Facebook Sign In to work.To do that, first go to My Network > Members > Sign up / Sign in and click on the “Details” link next to Facebook. Clear out the content provided for the App ID and App Secret. …

… options. This is shown only on very old networks. This cookie is deleted when the user closes the browser.

Google Analytics cookies

_utma, _utmb, _utmc, _utmv, _utmz

These cookies, from Google Analytics, gather data about how visitors use the network. This information is used to improve the network. This cookie expires after 1 year.

Authentication-type cookie

auth-type 1

This cookie remembers the name of the third-party provider that the user used to sign in, e.g., …