Current status of the Ning Platform is always available on the Ning Status Blog.

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NetworkSolutions

Ning Names

Checking Your DNS Settings

A good way to troubleshoot domain mapping issues is to check your settings to make sure that they are correct.  You can use the following URL to check your domain settings: http://tools.whois.net/dig

If there is no CNAME record set up, or the CNAME record points to your custom domain instead of the network URL ending in.ning.com, you will need to contact your registrar.

If you plan to use …

Tags: A record CNAME DNS domain mapping registrar troubleshoot

… able to click on a button – chances are, you’ll need to edit your Facebook Sharing app. See: Troubleshoot Facebook Invitations

Using one app for more than one function

If your network is using one single Facebook app for members’ ability to sign up with their Facebook credentials, as well as invite Facebook friends and share content to Facebook, one of these functions is likely going to fail.

To see if you are using the same Facebook app for both your network’s Facebook Sign …

Tags: facebook integration sharing troubleshoot

I don’t receive the email to verify my account

Email verification is an option Network Creators can enable which requires new members to prove a spam bot isn’t behind their email address. These verification emails are sent out automatically, but there are a few things that can cause them to not be received. You can learn more about them in this article .

“Email does not have an …

Tags: cannot sign email issues sign in sign up troubleshoot

Ning Apps are third-party applications which should integrate nicely with your network. Sometimes, though, there may be something not quite right in the app. While there is not a way for us to change how the app functions, check these situations below to see if this resolves what you’re experiencing.

My Ning App does not display at all, or is displaying this weird error message on my …

Tags: 3rd party blogtalk radio box.net cafe press contact app doxtop listings ning app ning apps polldaddy quiz smallworlds third-party tokbox troubleshoot Ustream voxbox wishlist WordPress

If you’ve created a Facebook Sign In app for your Ning Network but your members are unable to sign up or sign in, it may be that either the app’s settings need to be adjusted, or that the same app is being used for both the Facebook Sign In and Facebook Sharing functions on the network.

Please note that the Facebook Sharing and Facebook Sign In functions are completely separate and …

Tags: app facebook facebook sign in facebook sign up login settings social sign in troubleshoot

If you’re running into an issue uploading photos or videos to your Ning Network via your mobile device, it may be due to one of these issues:

The upload is slow

Try waiting awhile longer for the photo or video to show up on your network.  It can sometimes take up to an hour for photos or videos to fully upload when being emailed in by phone.

There is an issue with the photo or video …

Tags: add by phone can't email content email photo email video troubleshoot

If you enter a group on your Ning Network and notice that it is missing some formatting, features and its Admin Options links, this means that the Groups feature is not actually active on your network.

To activate or re-activate the feature, head to the Features Layout page from the Settings section of your My Network tab and drag the Groups feature from the list on the left onto your …

Tags: admin administrator broken can't see content drop down forum group missing missing features options troubleshoot

If you are seeing error messages on more than one page of your Ning Network and you have not recently made any changes, please first consult the Ning Status Blog , where we’ll post if the Ning Platform is experiencing an issue.  If just one or two of your tabs throw an error message and you have recently edited the pages they are connect to, please read on.

When you create a new page on …

Tags: apologies apologies error error tab troubleshoot

I can’t click on objects/objects don’t load

Typically this is caused by something in the browser or computer interfering with normal network interaction. It can also be caused by certain Javascripts added to the network.

Make sure your  browser is supported . If you aren’t sure what browser version you’re using, you can visit useragentstring.com

Perform a “hard …

Tags: browser can't click cookies objects don't load signed out troubleshoot

When you create a Ning Network, you will receive all  notification emails by default. If you’re not receiving email notifications for your network, or if invitations aren’t being sent, there are several steps you can take to diagnose the problem.

1. Check your settings.

The first step in troubleshooting notifications is to make sure your settings are correct. Check your current …

Tags: email email notifications invitations invites troubleshoot