The New Ning: What to Expect Next Week

The New Ning: What to Expect Next Week
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We’re less than a week away from offering our three new plans. July 20th. That’s next Tuesday. We’ve been tying up loose ends and preparing for what promises to be a very busy first week of the “new” Ning.

To help everyone get prepared, we’ve been blanketing the Creators Network with information about the plans and answering as many questions as possible. We want everyone to feel like they have plenty of time and all the information they need to make the best decision for their members.

Our goal is to be available to our customers, and we’ve been trying out another way to be available: email and phone support for folks who simply want advice about which plan they should choose. A few weeks ago, we set up a dedicated land line in our office precisely for this purpose. This isn’t a sales line or a help line. People ring us up, we pick up the phone, and we give them our honest opinion about which plan they should choose.

The phone is on the desk right next to mine, and I’ve had a lot of memorable calls in the past few weeks. I’ve spoken to a very chipper dude in Denmark (the world’s happiest country, it turns out); I’ve joked with an Aussie who actually bid me “G’day” after our call; I’ve shot the breeze with a self-described good old boy from Florida who runs a hugely successful fantasy Nascar site; I’ve brainstormed with a Nashville-based gospel singer about her video options; and I’ve gabbed about the steady, decade-long rise of distance-based learning with a Canadian e-learning enthusiast — I was thrilled to hear her utter “eh” between sentences. I even spoke to a super-nice lady in the middle of America who runs a Ning Network about sea glass. I had no idea people collected sea glass. I definitely didn’t know there are not one, not two, not three Ning Networks devoted to sea glass — but at least four! (I joined her Ning Network!)

In short, I’ve learned a lot about how diverse everyone’s needs are. I’ve also learned that a lot of people have many of the same questions. I want to pass along some of the questions I’ve heard the most in case it helps anyone who is still unclear about the big changes coming next week.

The Questions I’ve Heard the Most

Q: How do I pay? Do you take credit cards? Can I pay by check?

Great questions. You’ll be able to purchase a plan starting July 20th (next Tuesday!). We will accept credit cards and PayPal. If you pay yearly, you will have a few additional options for payment.

Q: Can I pay now?

I like your enthusiasm! We will be rolling out the new plans throughout the day on July 20th. It will be a gradual rollout, and your Ning Network will be migrated behind the scenes to the new system.

Q: How will I know when it’s my turn to choose a plan? Will you contact me?

Yes! We’ll send you an email next Tuesday as soon as you’re able to purchase a new plan. We’ll provide instructions and a link in an announcement bar in your Ning Network’s interface, which only you will see when you’re signed in as the Network Creator.

Q: I heard some educators would be getting free Ning Networks. What happened to that deal?

Here it is. We announced our partnership with Pearson a few weeks back. You can apply right now if you haven’t already.

Q: Will my network disappear on July 20th if I don’t purchase a plan?

No! You’ll have a 30 days to choose a plan. So you’ll have until August 20th to decide.

I’ve had some interesting conversations with folks from around the world, and nearly every single person I’ve spoken with so far has plans to make the switch on the first day. If you can’t join us going forward, or if you’re worried about losing any data, make a backup today. (There’s no danger of your data being lost, but a number of people have asked about how to make a backup, so I want to include that information as well.) We know that your network is very important to you, and we want to do our best to help, no matter what you decide.

Still more questions? We have a great set of FAQs about the changes that will hopefully answer any other questions you might have. Or, come join me on Creators. We have a lot of dedicated people who share their expertise and advice — including some serious sea glass fans!

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38 thoughts on “The New Ning: What to Expect Next Week

  1. Moonlight

    I’m only 13, and I cant pay for ning and neither can my mum. It’s the first succesful site I have ever made, are you going to delete it because I can’t pay?

    1. Eric Suesz Post author

      Hello, Moonlight! We are no longer going to be able to continue to offer free Ning Networks. We’ve been doing our best to get the word out since we first announced this change on April 14th.

  2. Alex Noble

    I am a Member of a Ning site titled Gaian’s Poetry Showcase. I am not the Creator/Owner of the site, but have offered to pay the cost of the site by Credit Card. What do I need to do to be able to do this? Do I need to become a Co-Owner of the site? Please let me know ASAP. Thanks.

  3. Anna DeSmet

    Actually…. it’s not…. “Our apologies – this page was not found” <—- what is says when I go to the links for my old tabs – is there somewhere i can get some help with this?

  4. Marites

    How can I change my plan of payment from monthly to annually. I made a mistake when I chose the monthly instead of the one time payment every year. Please help. Thanks

    1. Eric Suesz Post author

      If you have a billing issue that you can’t access from your Subscription page, we have to take care of that via a Help Center ticket.

  5. Anna DeSmet

    I paid for the plan and when my sites (all three ning sites that I run and paid for today) opened 75% of my tabs are gone. I thought nothing would be lost in the changeover? This is two years worth of work that I can’t get to. Please help!

    1. Eric Suesz Post author

      Everything is still there, Anna. We have reorganized the Manage page a bit, though.

  6. John Dean

    Hi
    I run two ning sites – will you charge each one indiviually or do I get a discount for bulk?

    1. Eric Suesz Post author

      We don’t have any bulk discount offers, John. Each one is treated separately.

  7. Lainie Takawe

    Hey there Eric, is there somewhere I can be directed to, to sort this out or is there no way around it? Thanks again.

    You said that only Network Creators can pay for their own Ning Network. I don’t have a credit card or access to Paypal but we had sorted it out on our group ages ago that another member (in admin) would pay from her end….how can I fix this please?

    Thanks for all you that you do
    Cheers

    1. Eric Suesz Post author

      When it comes to details about ownership or payment, I can really only point you to the Help Center. At this point in time, only the Creator can pay. You can, however, transfer ownership of the Ning Network if that is an option.

  8. tinman

    I can’t afford to pay for my Ning page, does this mean it will just disappear now? If so what can I do to transfer my page to another free network? I can’t find any information on this…

  9. Lainie Takawe

    You said that only Network Creators can pay for their own Ning Network. I don’t have a credit card or access to Paypal but we had sorted it out on our group ages ago that another member (in admin) would pay from her end….how can I fix this please?

    Thanks for all you that you do.
    Cheers

    1. Eric Suesz Post author

      You might want to share your question on the Creators Ning Network. We also have a Help Center that has a lot of informative articles about this. You can also submit a ticket in the Help Center if you are having specific problems and we’ll try to get you some one-on-one help.

    1. Eric Suesz Post author

      Yes, Christine. All plans will support ads — or you can remove them. It’s up to you.

  10. Elli C

    Thanks for your earlier answer. How will recentralisation affect the way my site works in the interim, it has alot of pictures, videos and music on it, some linked from other sites ike youtube, will they be affected? Also how do you go about the formal change of ownership you mentioned when responding to cil_domney. I’m sorry to keep bombarding you with questions

    1. Eric Suesz Post author

      I can’t really answer questions about this. Reply to the email you received, and one of our team will do their best to answer your question.

  11. cil_domney

    Is there any problems with paying for our group – I am not the original “creator” and the group was transferred to my charge. Our group has made a lot changes to get ready for July 20. I am ready to pay but I am very concerned about who is authorized to make the payment.

    1. Eric Suesz Post author

      Only Network Creators can pay for their own Ning Network. If you went through the formal change of ownership process, you shouldn’t have any troubles.

  12. Ailton reis

    hola I wonder what it looks like the situation of networks ning of Brazil, and how do you not have deleted my network

    1. Eric Suesz Post author

      Hi, Ailton. You may want to check out some of our Groups on Creators. We have a Brazilian Group with a lot of helpful people.

  13. Elli C

    Hi Ning, I took the running of my site over from another individual and I was wondering what is meant by recentralising your site and how do I nknow if I need to do it? Also when we change our plan we will need to pay from a different account is that going to be an issue?

    1. Eric Suesz Post author

      If you have questions about an email notification you received from us about recentralization, you will want to respond to that email. The Network Creator must pay for the Ning Network from their NC account.

  14. tommy webb

    Will there be an area, when a subscriber signs up to join the ning website, where they can pay to be on the site … can that be directed to a paypal account …? … not being a developer … I am not deep into how that is set up … we have a community website and donations coming in this way is the only way this site will exist … can you help me with this?

  15. Don

    So it is possible to loose all my content when we switch over? You say “make a backup”… how is this done?

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