Next week, Ning will be leading a conversation at Carsonified’s Future Of Web Apps conference in Las Vegas. I’ll be delivering a talk to entrepreneurs and speaking about my own experiences at Ning as we transitioned from a freemium model to a top-tier paid social platform empowering community organizers to build custom and powerful social websites. My goal is to shed light on ways entrepreneurs can make their customers happier, and their e-businesses and ventures successful, using the lessons learned by Ning over the past year.
Here at Ning, we stand behind the power of community. With over 90,000 social websites hosted on Ning’s platform, spanning categories such as education, entertainment, business, causes, and politics, we’ve seen how communities spark meaningful action and activity. Everyday, we hear stories that inspire us. Today, we want to hear yours. Please take a minute to tell us what community means to you – and be automatically entered to win an iPad 2!
Over the past year, we started doing something new: publishing a public Product Roadmap for our customers. This is a way to follow along with what we’re working on right now, what’s coming next, and offers a quick glance in the rear-view mirror to see what we’ve created so far this year. We update it from time to time, and we’re updating it again today.
I’m excited to announce several major improvements to how we support you with questions and issues as you launch, grow and manage your communities on the Ning platform. Over the last six months, we’ve made significant investment in customer service. We’ve expanded our advocacy team by 200%, maintaining the same high standards for product knowledge, technical troubleshooting and customer service. As we expanded the team, we rolled out new levels of support for you:
There are over 90,000 social websites on Ning worldwide. As a social platform that integrates with major social tools, Ning is in a unique position to observe patterns across the entire social ecosystem. The new Ning Point of View (POV) Report examines trends in community engagement across the ever-changing social ecosystem that all inspired organizations and businesses can apply to spark change with as few as 20 people.
20 = The Magic Number
Today, we’re rolling out a new Ning Extension: Ustream. Ustream lets you record and broadcast video with just about any camera — including one you may already have built-in to your computer. The Ustream integration with Ning is designed to be easy to use so you can be up and running within minutes and play streaming video directly to visitors and members on your Ning social site. This is an excellent tool for Ning Creators who want to harness the power of video, and it’s now available for all Ning Plus and Pro subscribers.