{"id":1198,"date":"2012-02-11T06:40:11","date_gmt":"2012-02-11T06:40:11","guid":{"rendered":"http:\/\/help-o.ning.com\/?page_id=1198"},"modified":"2019-08-27T12:08:31","modified_gmt":"2019-08-27T12:08:31","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.ning.com\/help\/center\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"

\"Troubleshooting Use these troubleshooting pointers to quickly get to the bottom of anything that doesn’t seem right on your site. Can’t seem to shoot down the trouble yourself? Contact us! We’ll help you take aim and get the problem solved.<\/em><\/p>\n

<\/div>\n

Trouble signing up or signing in?<\/h2>\n

\"Troubleshooting These days, nearly everyone on the planet has a few dozen email\/password combinations to remember, so sign-in type issues are understandably a common problem. Our first piece of advice: Reset your password<\/strong>. In most cases, that will solve your issue. We’ll send you an email with a link to reset your password. If that doesn’t work, check out the Troubleshooting Sign-up\/Sign-in Issues<\/a> article for a few more troubleshooting steps.<\/p>\n

Forget the email address you used?<\/strong> If you’re stuck and can’t remember the email address you use for your Network Creator account, you’ll need to contact us directly.<\/div>\n
<\/div>\n

Is it browser-related?<\/h2>\n

\"Troubleshooting Most browsers work just fine with your network, but we have a list of officially Supported Browsers<\/a> that we wholeheartedly recommend. If some parts of your page won’t load, if a button doesn’t seem to work, or if things that should move aren’t moving, there’s a good chance it’s a browser-related issue that can be easily rectified. Want to know for sure? Follow the steps in our Troubleshoot Browser Related Issues<\/a> article.<\/p>\n

Try this first!<\/strong> Hold down the Shift key while reloading the page. This will reset the Javascript in your browser. This is surprisingly effective on sites that use a lot of Javascript.<\/div>\n
<\/div>\n

Missing email notifications or invitations<\/h2>\n

\"email\" Not receiving all of the email notifications? Worried that invitations you’ve sent out aren’t getting delivered? We have a checklist to help you Troubleshoot Email Notifications and Invitations<\/a>.<\/p>\n

<\/div>\n

Problems with a Facebook App<\/h2>\n

\"TroubleshootingThere are two different types of Facebook Apps you can create with your Ning Network: a Facebook App for sharing and a Facebook app for sign-up\/sign-in. The creation of either of these two types of apps requires you to link the app to a personal<\/strong> Facebook account. To get to the bottom of any error messages you may be seeing, start at the Troubleshoot Your Facebook Sharing App<\/a> page. If you feel like your issue may be related to sign-up or sign-in with Facebook, check the settings from this Enable Social Sign-In with Facebook<\/a> article. If you think the issue is related solely to sharing via a Facebook app, we recommend double checking all of the settings from the original Create a Facebook App<\/a> process.<\/p>\n

Taking drastic measures<\/strong>: You can always delete or deactivate a Facebook app and create a new one. This will probably solve any problems you’re having, but it could mean that members will need to sign in again using Facebook (for example). If you get stuck with any technical details that seem confusing, don’t hesitate to contact us through your Support page! <\/div>\n
<\/div>\n

Domain mapping issues<\/h2>\n

\"TroubleshootingThe details of domain mapping can be complicated. Part of the complication comes from the fact that all domains need to be set up on a third-party site \u2014 in addition to configuring the details on your Ning dashboard. If you’ve set up a custom domain but it doesn’t appear to be working, are having trouble forwarding a domain, or need to understand the difference between an A Record and and MX Record, start here and Troubleshoot Domain Mapping Issues<\/a>.<\/p>\n

<\/div>\n

Reaching the Ning support team directly<\/h2>\n

\"TroubleshootingIf you ever feel like something on your site isn’t working as expected \u2014 or even if you just have a question about how something should work or want some friendly advice \u2014 the Ning Advocacy team is here to help. You can always send us a message by heading to the Support link on your administrative dashboard. If you’re a Ning Pro customer, you can also reach us by phone at the number listed on your Support page. We’ll do our best to get you on track for success!<\/p>\n

We can respond faster when you send us a message directly from the Support page on your dashboard. Your message will be automatically routed to the right people, along with all of your Network Creator account information.<\/div>\n
<\/div>\n

Billing and invoicing questions?<\/h2>\n

\"TroubleshootingYou’ll find all of your billing and invoicing details for your Network Creator account at www.ning.com<\/a>. Most of it should be pretty straightforward, but if you have questions, we can help you Troubleshoot Billing Issues<\/a>. You can also reach our billing department directly by calling the number on the Support area of your dashboard.<\/p>\n

Need to talk to us about payment-related issues? Our billing team can’t answer support-related questions, but you can reach them about anything billing related. Call them at the phone number listed on your Support page if you have any billing questions whatsoever.<\/div>\n
<\/div>\n

Beating spam<\/h2>\n

\"Troubleshooting Preventing Spam<\/a> is a challenge we\u2019ve embraced wholeheartedly on the Ning platform. We’ve added tools and settings you can easily turn on to put the brakes on spam. Are you using all of them? Turn them on and give spam a serious smack-down!”<\/p>\n

<\/div>\n

Missing Main Page?<\/h2>\n

Accidentally delete the tab for your network’s Main Page? It’s easy to add it back<\/a>.<\/p>\n

<\/div>\n

Know your limits<\/h2>\n

Ever wondered how many invitations you can send out in one month? How many characters you can enter into a Text Box? Feel like you might have reached some kind of limit with some detail of your site? We’ve collected common requests from Network Creators when they’ve often asked us: “What’s the limit?<\/a>“<\/p>\n

<\/div>\n

Safety & Policy Resources<\/h2>\n

\"safety\"Questions about Terms of Service, copyright, privacy policies, etc.? If you have any questions about what is appropriate or legal, check out these\u00c2\u00a0Safety & Policy Resources<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Use these troubleshooting pointers to quickly get to the bottom of anything that doesn’t seem right on your site. Can’t seem to shoot down the trouble yourself? Contact us! We’ll help you take aim and get the problem solved.
\nTrouble signing up or signing in?
\n These days, nearly everyone on the planet has a few dozen email\/password combinations to remember, so sign-in type issues are understandably a common problem. Our first piece of advice: Reset your password. In most cases, that will solve your issue. We’ll send you an email with a link to reset your password. If that doesn’t work, check out the Troubleshooting Sign-up\/Sign-in Issues<\/a> article for a few more troubleshooting steps.
\nIs it browser-related?
\n Most browsers work just fine with your network, but we have a list of officially Supported Browsers<\/a> that we wholeheartedly recommend. If some parts of your page won’t load, if a button doesn’t seem to work, or if things that should move aren’t moving, there’s a good chance it’s a browser-related issue that can be easily rectified. Want to know for sure? Follow the steps in our Troubleshoot Browser Related Issues<\/a> article.
\nMissing email notifications or invitations
\n Not receiving all of the …<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":876,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nTroubleshooting | Ning Help Center<\/title>\n<meta name=\"description\" content=\"Troubleshooting | Ning Help Center\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting | Ning Help Center\" \/>\n<meta property=\"og:description\" content=\"Troubleshooting | Ning Help Center\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Ning Help Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ning\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-27T12:08:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.ning.com\/topology\/rest\/1.0\/file\/get\/50533321?profile=original\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:site\" content=\"@Ning\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ning.com\/help\/#website\",\"url\":\"https:\/\/www.ning.com\/help\/\",\"name\":\"Ning Help Center\",\"description\":\"The place to look for help with the details of your Ning Network.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ning.com\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/storage.ning.com\/topology\/rest\/1.0\/file\/get\/50533321?profile=original\",\"contentUrl\":\"https:\/\/storage.ning.com\/topology\/rest\/1.0\/file\/get\/50533321?profile=original\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/#webpage\",\"url\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/\",\"name\":\"Troubleshooting | Ning Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/www.ning.com\/help\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/#primaryimage\"},\"datePublished\":\"2012-02-11T06:40:11+00:00\",\"dateModified\":\"2019-08-27T12:08:31+00:00\",\"description\":\"Troubleshooting | Ning Help Center\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ning.com\/help\/center\/troubleshooting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ning.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Start here for answers and advice\",\"item\":\"https:\/\/www.ning.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Troubleshooting\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/pages\/1198"}],"collection":[{"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/comments?post=1198"}],"version-history":[{"count":107,"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/pages\/1198\/revisions"}],"predecessor-version":[{"id":10920,"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/pages\/1198\/revisions\/10920"}],"up":[{"embeddable":true,"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/pages\/876"}],"wp:attachment":[{"href":"https:\/\/www.ning.com\/help\/wp-json\/wp\/v2\/media?parent=1198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}