{"id":3456,"date":"2012-04-11T19:39:46","date_gmt":"2012-04-11T19:39:46","guid":{"rendered":"http:\/\/help-o.ning.com\/?p=3456"},"modified":"2012-05-08T21:30:02","modified_gmt":"2012-05-08T21:30:02","slug":"i-believe-my-firefox-browser-extensions-or-add-ons-may-be-causing-problems-how-would-i-verify-this","status":"publish","type":"post","link":"https:\/\/www.ning.com\/help\/i-believe-my-firefox-browser-extensions-or-add-ons-may-be-causing-problems-how-would-i-verify-this\/","title":{"rendered":"Troubleshooting Firefox Add-Ons"},"content":{"rendered":"<p>If you&#8217;re using Firefox and you think your add-ons might be causing problems signing in to or using a social network on Ning, the best thing to do is to create a new Firefox profile without any add-ons. If you can use the social network with your new Firefox profile, you&#8217;ve successfully determined that your add-ons were causing issues.<\/p>\n<p>Here&#8217;s how to create a new Firefox profile:<\/p>\n<p><strong>If you&#8217;re on a PC (Windows)<\/strong><\/p>\n<ol>\n<li>Close Firefox.<\/li>\n<li>Open a command prompt by going to Start -&gt; Programs -&gt; Accessories -&gt; Command Prompt.<\/li>\n<li>Paste in the following command: <code>\"\\Program Files\\Mozilla Firefox\\firefox.exe\" -profilemanager<\/code><\/li>\n<li>Click on the button entitled &#8220;Create Profile&#8230;&#8221;<\/li>\n<li>Click on &#8220;Next.&#8221;<\/li>\n<li>Name the profile if you like. We recommend &#8220;test user.&#8221;<\/li>\n<li>Click on &#8220;Finish.&#8221;<\/li>\n<li>Select your new user in the selection box and click &#8220;Start Firefox.&#8221;<\/li>\n<li>Test out your Ning social network.<\/li>\n<li>To return to your old profile, repeat steps 1 to 3 and select &#8216;default&#8217; (or the old profile name if it was named) and click on &#8220;Start Firefox.&#8221;<\/li>\n<\/ol>\n<p><strong>If you&#8217;re on a Mac (OS X)<\/strong><\/p>\n<ol>\n<li>Close Firefox.<\/li>\n<li>Open a terminal by going to Applications -&gt; Utilities -&gt; Terminal.<\/li>\n<li>Paste in the following command: <code>\/Applications\/firefox.app\/Contents\/MacOS\/firefox -profilemanager<\/code><\/li>\n<li>Click on the button entitled &#8220;Create Profile&#8230;&#8221;<\/li>\n<li>Click on &#8220;Next&#8221;<\/li>\n<li>Name the profile if you like. We recommend &#8220;test user.&#8221;<\/li>\n<li>Click on &#8220;Done.&#8221;<\/li>\n<li>Select your new user in the selection box and click &#8220;Start Firefox.&#8221;<\/li>\n<li>Test out your Ning social network.<\/li>\n<li>To return to your old profile, repeat steps 1 to 3 and select &#8220;default&#8221;(or the old profile name if it was named) and click on &#8220;Start Firefox.&#8221;<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re using Firefox and you think your add-ons might be causing problems signing in to or using a social network on Ning, the best thing to do is to create a new Firefox profile without any add-ons. If you can use the social network with your new Firefox profile, you&#8217;ve successfully determined that your add-ons were causing issues.<br \/>\nHere&#8217;s how to create a new Firefox profile:<br \/>\nIf you&#8217;re on a PC (Windows)<\/p>\n<p>Close Firefox.<br \/>\nOpen a command prompt by going to Start -&gt; Programs -&gt; Accessories -&gt; Command Prompt.<br \/>\nPaste in the following command: &#8220;\\Program Files\\Mozilla Firefox\\firefox.exe&#8221; -profilemanager<br \/>\nClick on the button entitled &#8220;Create Profile&#8230;&#8221;<br \/>\nClick on &#8220;Next.&#8221;<br \/>\nName the profile if you like. We recommend &#8220;test user.&#8221;<br \/>\nClick on &#8220;Finish.&#8221;<br \/>\nSelect your new user in the selection box and click &#8220;Start Firefox.&#8221;<br \/>\nTest out your Ning social network.<br \/>\nTo return to your old profile, repeat steps 1 to 3 and select &#8216;default&#8217; (or the old profile name if it was named) and click on &#8220;Start Firefox.&#8221;<\/p>\n<p>If you&#8217;re on a Mac (OS X)<\/p>\n<p>Close Firefox.<br \/>\nOpen a terminal by going to Applications -&gt; Utilities -&gt; Terminal.<br \/>\nPaste in the following command: \/Applications\/firefox.app\/Contents\/MacOS\/firefox -profilemanager<br \/>\nClick on the button entitled &#8220;Create Profile&#8230;&#8221;<br \/>\nClick on &#8220;Next&#8221;<br \/>\nName the profile if you like. We recommend &#8220;test user.&#8221;<br \/>\nClick on &#8220;Done.&#8221;<br \/>\nSelect your new &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[28],"tags":[231,251],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Firefox Add-Ons  | Ning Help Center<\/title>\n<meta name=\"description\" content=\"Troubleshooting Firefox Add-Ons  | Ning Help Center\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ning.com\/help\/i-believe-my-firefox-browser-extensions-or-add-ons-may-be-causing-problems-how-would-i-verify-this\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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