{"id":4344,"date":"2012-04-13T22:42:15","date_gmt":"2012-04-13T22:42:15","guid":{"rendered":"http:\/\/help-o.ning.com\/?p=4344"},"modified":"2019-09-05T15:07:24","modified_gmt":"2019-09-05T15:07:24","slug":"create-an-faq-section-for-members-of-your-social-network","status":"publish","type":"post","link":"https:\/\/www.ning.com\/help\/create-an-faq-section-for-members-of-your-social-network\/","title":{"rendered":"Create an FAQ Section for Members"},"content":{"rendered":"

Along with creating\u00a0a Welcome Center<\/a>, writing your own frequently asked questions (FAQs) manual is a great way to provide guidance to new members and veterans alike. While many Ning Network simply link to the\u00a0Ning Help Center<\/a> in a tab or from a text box, there are cases where it’s worthwhile to create your own\u00a0set of FAQs.<\/p>\n

Specifically, Ning Networks that make use of the Language Editor\u00a0to change the\u00a0wording of their features might\u00a0find\u00a0an in-network FAQ helpful. For example, if you’ve renamed your “Members” tab to “Artists”, an FAQ that maintains this terminology will be clearer for members.<\/p>\n

Additionally, Ning Networks that want to keep members within the Ning Network will want to build an internal FAQ database . That way, you can increase pageviews, maintain a branded experience, and make it easy for members to contact you directly with further questions. Creating an FAQ section\u00a0gives members information specific to your Ning Network and allows you to maintain your brand.<\/p>\n

Use the\u00a0Tab Manager<\/a> to create a Help Center or FAQ tab. One of the most effective ways to achieve this is with Pages. Pages can only be edited by the\u00a0Network Creator and administrators, allow tons of flexibility with HTML and Javascript, and you can still enable comments so that receiving member feedback is easy. That’s what the folks at\u00a0Hyperlocavore have done:<\/p>\n

\"Create<\/p>\n

Alternately, you can create a\u00a0series of\u00a0discussion threads for your FAQs. That’s how Knit Picks have created their FAQ section::<\/p>\n

\"Create<\/p>\n

The benefit of using a discussion is that members can add follow-up questions as replies. This creates an ongoing conversation that allows you to dynamically update your FAQ to make it as helpful as possible. To make your FAQ section skimmable, consider devoting one discussion thread\u00a0to each feature on your Ning Network.<\/p>\n

Anticipating and answering the most popular questions\u00a0about\u00a0your Ning Network will greatly improve the experience of your members.<\/p>\n

Want to see how other people have created FAQ sections on Ning. This Google search<\/a> will return lots of public examples to give you an idea how other Network Creators have tackled a FAQ page.<\/div>\n","protected":false},"excerpt":{"rendered":"

Along with creating\u00a0a Welcome Center<\/a>, writing your own frequently asked questions (FAQs) manual is a great way to provide guidance to new members and veterans alike. While many Ning Network simply link to the\u00a0Ning Help Center<\/a> in a tab or from a text box, there are cases where it’s worthwhile to create your own\u00a0set of FAQs.
\nSpecifically, Ning Networks that make use of the Language Editor\u00a0to change the\u00a0wording of their features might\u00a0find\u00a0an in-network FAQ helpful. For example, if you’ve renamed your “Members” tab to “Artists”, an FAQ that maintains this terminology will be clearer for members.
\nAdditionally, Ning Networks that want to keep members within the Ning Network will want to build an internal FAQ database . That way, you can increase pageviews, maintain a branded experience, and make it easy for members to contact you directly with further questions. Creating an FAQ section\u00a0gives members information specific to your Ning Network and allows you to maintain your brand.
\nUse the\u00a0Tab Manager<\/a> to create a Help Center or FAQ tab. One of the most effective ways to achieve this is with Pages. Pages can only be edited by the\u00a0Network Creator and administrators, allow tons of flexibility with HTML and Javascript, and …<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[41],"tags":[528,106],"yoast_head":"\nCreate an FAQ Section for Members | Ning Help Center<\/title>\n<meta name=\"description\" content=\"Create an FAQ Section for Members | Ning Help Center\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ning.com\/help\/create-an-faq-section-for-members-of-your-social-network\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create an FAQ Section for Members | Ning Help Center\" \/>\n<meta property=\"og:description\" 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