{"id":5812,"date":"2012-04-19T23:46:26","date_gmt":"2012-04-19T23:46:26","guid":{"rendered":"http:\/\/help-o.ning.com\/?p=5812"},"modified":"2019-09-03T13:53:03","modified_gmt":"2019-09-03T13:53:03","slug":"troubleshoot-notices-of-a-declined-payment","status":"publish","type":"post","link":"https:\/\/www.ning.com\/help\/troubleshoot-notices-of-a-declined-payment\/","title":{"rendered":"Troubleshoot Notices of a Declined Payment"},"content":{"rendered":"<p>If you have an outstanding balance on your account due to declined payments, here are\u00a0a few things you can try:<\/p>\n<ol>\n<li>Make sure that there are sufficient funds in your account to\u00a0cover your overdue balance.<\/li>\n<li>Check that your credit card hasn&#8217;t expired. If it has, <a href=\"\/help\/manage-your-subscriptions-and-billing-information\/\">update the expiration date<\/a> on <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>.<\/li>\n<li>Contact your credit card company or PayPal directly to see why payments are being declined to Ning.<\/li>\n<li><a href=\"\/help\/manage-your-subscriptions-and-billing-information\/\">Add a new payment method<\/a>\u00a0to use a different credit card or PayPal account\u00a0on <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>.<\/li>\n<li>Try entering your credit card information into a PayPal account and then switching your payment method to PayPal at <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>. Often times your credit card or\u00a0debit card\u00a0can successfully be charged this way.<\/li>\n<\/ol>\n<p>If payment still can&#8217;t be processed successfully, feel free to contact us by:<\/p>\n<ul>\n<li><strong><strong>Submitting a billing ticket any time from the &#8220;Support&#8221; link on your network&#8217;s Dashboard or directly through the\u00a0<a href=\"\/help\/center\/troubleshooting\/contact-us\/\">Help Center<\/a><\/strong><\/strong><\/li>\n<li><strong>Or calling us\u00a0at 1-855-233-6436 (USA\/Canada Toll Free) or 0-808-189-2035 (UK Toll Free)<\/strong><\/li>\n<\/ul>\n<p>Please include or call with as much detail as you can, including information from the notices Ning has sent you and a record of the charge attempts that you received from your credit card company or PayPal. We would be happy to check your billing account for information on the errors we are getting from your bank or credit card provider when making charge attempts. You can also check out our\u00a0<a href=\"\/help\/troubleshoot-a-billing-issue\/\">Billing Troubleshooting Guide<\/a> for other billing questions you may have.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have an outstanding balance on your account due to declined payments, here are\u00a0a few things you can try:<\/p>\n<p>Make sure that there are sufficient funds in your account to\u00a0cover your overdue balance.<br \/>\nCheck that your credit card hasn&#8217;t expired. If it has, <a href=\"\/help\/manage-your-subscriptions-and-billing-information\/\">update the expiration date<\/a> on <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>.<br \/>\nContact your credit card company or PayPal directly to see why payments are being declined to Ning.<br \/>\n<a href=\"\/help\/manage-your-subscriptions-and-billing-information\/\">Add a new payment method<\/a>\u00a0to use a different credit card or PayPal account\u00a0on <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>.<br \/>\nTry entering your credit card information into a PayPal account and then switching your payment method to PayPal at <a href=\"https:\/\/www.ning.com\/#login\">Ning.com<\/a>. Often times your credit card or\u00a0debit card\u00a0can successfully be charged this way.<\/p>\n<p>If payment still can&#8217;t be processed successfully, feel free to contact us by:<\/p>\n<p>Submitting a billing ticket any time from the &#8220;Support&#8221; link on your network&#8217;s Dashboard or directly through the\u00a0<a href=\"\/help\/center\/troubleshooting\/contact-us\/\">Help Center<\/a><br \/>\nOr calling us\u00a0at 1-855-233-6436 (USA\/Canada Toll Free) or 0-808-189-2035 (UK Toll Free)<\/p>\n<p>Please include or call with as much detail as you can, including information from the notices Ning has sent you and a record of the charge attempts that you received from your credit card company or PayPal. We would be happy to check your billing account &#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[28,80,82],"tags":[140,785,784,783,141,786],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot Notices of a Declined Payment | Ning Help Center<\/title>\n<meta name=\"description\" content=\"Troubleshoot Notices of a Declined Payment | Ning Help Center\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ning.com\/ning3help\/troubleshoot-notices-of-a-declined-payment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot Notices of a Declined Payment | Ning Help Center\" \/>\n<meta property=\"og:description\" content=\"Troubleshoot Notices of a Declined Payment | Ning Help Center\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ning.com\/ning3help\/troubleshoot-notices-of-a-declined-payment\/\" \/>\n<meta property=\"og:site_name\" content=\"Ning Help Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Ning\" \/>\n<meta property=\"article:published_time\" content=\"2012-04-19T23:46:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-03T13:53:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@Ning\" \/>\n<meta name=\"twitter:site\" content=\"@Ning\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" 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