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Troubleshoot Sign Up / Sign In Issues

Troubleshoot Sign Up / Sign In Issues
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I don’t receive the email to verify my account

Email verification is an option Network Creators can enable which requires new members to prove a spam bot isn’t behind their email address. These verification emails are sent out automatically, but there are a few things that can cause them to not be received. You can learn more about them in this article.

“Email does not have an account” message when signing in

This message indicates that the email address being used isn’t attached to an active member on the network.

“Your password is incorrect” message when signing in

“Your profile has been disabled” message when signing in

This message is generated when your account is disabled by Ning for some reason. If you feel this was done in error, you can use the link in the message to contact us and we’ll look into it as soon as possible.

“You have been suspended” message when signing in

This message is generated when your account has been suspended from the network by the Network Creator or an administrator. If enabled on the network, you can send a message to the network administrators to request your account be reinstated. Ning is not involved in the moderation of networks, so we won’t be able to reinstate your account.

When I try to sign in to, I am told there is no account with my email address is only accessible to Network Creators. If you are an administrator or a member of a Ning Network, you can sign in directly on your network.

Can’t see CAPTCHA or “your response did not match the words” message on Sign Up page

A CAPTCHA is a computer generated code used to deter spam bots. It can present itself on the Sign Up page, as well as when adding content from an account with an unverified email address. If you don’t see it, there are a few potential solutions:

Member can’t sign up – URL provided doesn’t work

New members should be able to make it to Sign Up page FIX LINK LATER of a network using the link provided in an invitation email. If this link isn’t taking them to the right place, here are a few potential solutions:

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