Ning Help Center

Manage Your Subscription and Billing Information

Manage Your Subscription and Billing Information

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As a Network Creator, your Ning.com profile is your hub for managing your Ning Networks’ subscriptions and billing information. From this page, you can link to a listing of your Ning Networks, see and edit your account information, manage the paid plans of your networks, and contact us with your questions.

Manage Account Information

At the top of the page, the Account Information section links to all the information about your billing account. If your account is in good standing, you will see that in the white area.

An Account With An Overdue Balance

If you have an outstanding balance on your account, you may see a box warning you that your account is past due.

This box allows you to make a payment directly. Clicking this button will not process a payment, but take you to a page where you have to confirm which invoice(s) you wish to pay.

From the red box, you can also navigate to resources to help you get your account up to date or to contact us with your questions.

See Your Billing & Invoice History

Clicking “Invoice History” will take you to a listing of your invoices and payment history for all of your Ning Networks with paid plans. Below, you can see the amount you were invoiced for and if the payment was received for that invoice.

You can also click on each invoice and download it for your records. As such, copies of new invoices will no longer be emailed to the Network Creator’s email address. You can determine your next bill date by downloading your latest invoice and looking at the service period. You will receive a new invoice after the end of that service period. You can get more information on understanding an invoice here.

Add A Payment Method

You can add a new payment method by clicking “Manage Payment Options” on the “Account Information” tab. “Add A New Payment Method” form is located under your existing payment method options. Note that a newly added payment method automatically becomes your default payment method.

Manage the Paid Plans of Your Ning Networks

Click the “My Networks” tab on the left-hand side of the page to see subscription plans of your existing Ning Networks.

From here, you can upgrade the plan on any of your Ning Networks or contact us if you wish to cancel or downgrade a paid plan. You can create a new Ning Network from here as well.

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