Author Archives: Richard Millington

About Richard Millington

Richard Millington is the founder and managing director of FeverBee, an online community consultancy, and FeverBee: Online Community Management Course, an exclusive course in Professional Community Management. Richard's clients have included the United NationsThe Global FundNovartisOracleOECDBAE SystemsAMD and several youth & entertainment brands. Richard is also the the author of the Online Community Manifesto. Check out his newest book, "Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities."

How to Deal With Antagonistic Members

Many community managers are either too slow or too fast to remove antagonistic members. They either remove the antagonistic member without fully realizing the role this individual plays within the community, or they spend copious amounts of time trying to convert the antagonist into a happy member.

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