The rapid growth of the Internet has painfully disrupted the music and newspaper industries, but there’s ample evidence book publishing is going to come out a winner in their digital transformation. Why? We think it’s because they’ve got community on their side. We’ve seen successful book-focused communities on Ning since we opened up shop, and we’re seeing them grow like no other category. It seems to mirror the wider trends in book publishing.
Today, we’re rolling out a new Ning plan for customers who need extra special treatment: the Ning VIP plan.
Ning has become known as a flexible, powerful social platform. Within minutes, anyone can create an online community that’s completely custom. A wide range of individuals, organizations and companies depend on Ning to bring people together – right down to the smallest groups that may only have a few dozen members.
Do a quick search on Google for “make money online”, and it’s easy to come to the conclusion that the only people making money on the Internet are selling dubious pyramid schemes, questionable stock tips, and pharmaceutical-grade, Canadian Viagra. Where are all the small businesspeople — the folks with a great idea, an entrepreneurial spirit, and the drive to succeed? How are they going about it? We’re happy to report that some of these people are succeeding quite well on Ning — by simply shaping a business model around their expertise.
I’m excited to announce several major improvements to how we support you with questions and issues as you launch, grow and manage your communities on the Ning platform. Over the last six months, we’ve made significant investment in customer service. We’ve expanded our advocacy team by 200%, maintaining the same high standards for product knowledge, technical troubleshooting and customer service. As we expanded the team, we rolled out new levels of support for you:
From time to time, we like to share interesting Ning Network examples — and best practices that we’ve learned from them — on this blog. Today, I’d like to focus on the Ning Creators Network, a community for our customers, the people who build Ning Networks. By sharing our path to getting where Ning Creators Network is today, we hope to provide inspiration for other businesses trying to build online customer communities.
As we previously blogged and described in the plan details, your Ning Network now has a custom network ID. Based on input from our Network Creators, we are planning to end cross-network Ning authentication via a Ning ID very soon. This is part of our broader plan to give you more control over your Ning Network design and member experience. As a first step, today we dropped “Ning ID” from the sign-up experience on your Ning Network. This means that when members join, they won’t see the “We use a Ning ID for authentication” text. This won’t impact how your current members sign-in to your Ning Network. Their sign-in email address and password will remain the same.