Many community managers are either too slow or too fast to remove antagonistic members. They either remove the antagonistic member without fully realizing the role this individual plays within the community, or they spend copious amounts of time trying to convert the antagonist into a happy member.
Online community guidelines detail the types of behaviors that are and are not appropriate on your community. They include things that some might consider obvious, but they also include items that are somewhat unique to you and your community. I liken an online community to a country. Each country has culture, laws and social norms that make it different from every other country.
Why you should attend Tuesday, November 27th
- Richard approaches community management from the point of view of social science. He focuses on data that shows what actually works — not anecdotes and hunches.
- Richard is giving away an excerpt of the e-book version of Buzzing Communities to all attendees. It’s 50% of his book in handy PDF format.
- Ning is giving away 5-10 free copies of the hardcover version of the book. If you ask a question that gets picked by the chat moderator in the Q&A, we’ll send you a book.