2013

Brenda Peterson
Brenda Peterson

How to Deal With Antagonistic Members

Many community managers are either too slow or too fast to remove antagonistic members. They either remove the antagonistic member without fully realizing the role this individual plays within the community, or they spend copious amounts of time trying to convert the antagonist into a happy member.

Read more
Guest Blogger
Guest Blogger

How User Guidelines Help Your Community

Online community guidelines detail the types of behaviors that are and are not appropriate on your community. They include things that some might consider obvious, but they also include items that are somewhat unique to you and your community. I liken an online community to a country. Each country has culture, laws and social norms that make it different from every other country.

Read more
Brenda Peterson
Brenda Peterson

20 Conversation Starters That Will Get Your Community Talking

Are you struggling to stimulate activity in your online community? Do you have lots of members but little participation? Try asking the sorts of questions that stimulate discussion in every online community.

Read more